Privacy Policy for MicroChef Hub

Last Updated: October 22, 2025

MicroChef Hub (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect the information you provide when using our website (microchefhub.com, “the Site”), placing orders, subscribing to our communications, or interacting with our services. By accessing or using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect two types of information to provide and improve our services: Personal Information (data that identifies you) and Non-Personal Information (data that cannot identify you individually).

1.1 Personal Information You Provide

You may voluntarily share Personal Information with us when you:

• Create an account (e.g., full name, email address, password, phone number);
• Place an order (e.g., shipping address, billing address, payment details such as credit card number or PayPal account info, order preferences);
• Subscribe to our email newsletters or promotional updates (e.g., email address);​
• Contact our customer support (e.g., name, email, phone number, order number, and details of your inquiry);
• Participate in surveys, reviews, or contests (e.g., name, email, feedback, and demographic information like age or household size).

1.2 Personal Information We Collect Automatically

When you use the Site, we may automatically collect Personal Information through tools like cookies, web beacons, and server logs, including:

• Device information (e.g., device type, operating system, browser version, IP address);
• Usage data (e.g., pages you visit, time spent on the Site, links clicked, search queries, and how you navigate to/from the Site);
• Location data (approximate geographic location based on your IP address, where permitted by law).

1.3 Non-Personal Information

We may aggregate or anonymize Personal Information to create Non-Personal Information, such as:

• Average order value by region;
• Most popular microwave categories (e.g., “60% of users browse Compact Microwaves”);
• Site traffic trends (e.g., “10,000 visits to the Smart Microwaves page in September”).

Non-Personal Information cannot be linked to you individually and is used to improve the Site and our services.

2. How We Use Your Information

We use your information only for legitimate business purposes, as outlined below:

2.1 To Fulfill Orders and Provide Services

• Process and ship your orders (e.g., share your shipping address with our logistics partners);
• Process payments (e.g., transmit payment details to our secure payment processors like Visa or PayPal);
• Confirm your order status (e.g., send email updates for “order shipped” or “delivery pending”);
• Resolve issues with your order (e.g., replace damaged items or correct shipping errors).

2.2 To Improve the Site and User Experience

• Analyze usage data to identify pain points (e.g., optimizing the checkout flow if users abandon carts frequently);
• Personalize your experience (e.g., recommend microwaves based on your browsing history, like “You viewed Smart Microwaves—see similar models”);
• Test new features (e.g., a “microwave size calculator”) and gather feedback to refine them.

2.3 To Communicate With You

• Send transactional emails (e.g., order confirmations, password reset links, or return processing updates);​
• Deliver promotional content (e.g., newsletters with discount codes, new product alerts) if you opt in to marketing communications;
• Respond to your customer support inquiries (e.g., follow up on a warranty claim or product question).

2.4 To Ensure Security and Compliance

• Detect and prevent fraud (e.g., flagging unusual payment activity or fake accounts);
• Protect the Site from cyber threats (e.g., using IP addresses to block malicious access);
• Comply with legal obligations (e.g., responding to court orders or tax reporting requirements).

3. How We Share Your Information

We do not sell, rent, or trade your Personal Information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist us in operating the Site and fulfilling orders. These providers are required to protect your information and only use it to perform services on our behalf:

• Payment processors (e.g., Visa, PayPal) to handle secure payment transactions;
• Logistics partners (e.g., UPS, FedEx) to deliver your orders;
• Email service providers (e.g., Mailchimp) to send transactional and promotional emails;
• Analytics tools (e.g., Google Analytics) to track Site usage (you can opt out of Google Analytics via Google’s Privacy Settings).

3.2 Legal Requirements

We may disclose your information if required by law, such as:

• Responding to subpoenas, court orders, or government inquiries;
• Protecting our rights, property, or safety (e.g., investigating fraud or unauthorized access);
• Complying with tax, customs, or other regulatory obligations.

3.3 Business Transfers

If MicroChef Hub is acquired, merged, or sells all/part of its assets, your information may be transferred to the new owner—but only if they agree to uphold the terms of this Privacy Policy.

4. Your Rights Regarding Your Information

Depending on your location (e.g., EU under GDPR, California under CCPA), you have the following rights regarding your Personal Information:

4.1 Access and Correction

You can access, review, and update your Personal Information at any time by logging into your MicroChef Hub account (under “Account Settings”) or contacting our support team.

4.2 Deletion

You may request the deletion of your Personal Information (subject to legal exceptions, such as retaining order records for tax purposes) by emailing brandy20250225@gmail.com with the subject line “Request to Delete My Data.”

4.3 Opt-Out of Marketing

To stop receiving promotional emails, click the “Unsubscribe” link at the bottom of any marketing email, or update your preferences in your account’s “Communication Settings.”

4.4 Data Portability

You can request a copy of your Personal Information in a machine-readable format (e.g., CSV file) to transfer to another service provider by contacting brandy20250225@gmail.com.

4.5 Withdraw Consent

If you previously consented to certain data uses (e.g., location tracking), you can withdraw consent by adjusting your device or browser settings (e.g., disabling location services) or contacting us.

To exercise any of these rights, please allow 7–10 business days for us to process your request. We may ask for verification (e.g., a copy of your ID) to ensure the request comes from you.

5. How We Protect Your Information

We use industry-standard security measures to protect your Personal Information from unauthorized access, use, or disclosure:

• Encryption: Payment details and sensitive data are encrypted using SSL/TLS technology (look for the “https://” and padlock icon in your browser);
• Access Controls: Only authorized employees (e.g., customer support, order processing) have access to your information, and they are required to follow strict data protection policies;
• Regular Audits: We conduct regular security audits and updates to our systems to address emerging threats;
• Data Retention: We retain your Personal Information only as long as needed to fulfill the purposes outlined in this Policy (e.g., order records are kept for 7 years for tax compliance) or as required by law.

While we take all reasonable steps to protect your data, no online service is 100% secure. We cannot guarantee absolute security, but we will notify you promptly if a data breach occurs that may affect your information (as required by law).

6. Cookie Policy

Cookies are small text files stored on your device when you use the Site. We use cookies for the following purposes:

6.1 Essential Cookies

These cookies are required to use the Site (e.g., remembering your login status, keeping items in your cart). You cannot disable them without impairing Site functionality.

6.2 Analytical Cookies

These cookies track how you use the Site (e.g., pages visited, time spent) to improve performance. We use Google Analytics for this purpose (see Section 3.1 for opt-out details).

6.3 Marketing Cookies

These cookies personalize promotional content (e.g., showing ads for microwaves you viewed) and track the effectiveness of marketing campaigns.

You can manage or disable cookies through your browser settings (e.g., Chrome: Settings > Privacy and security > Cookies and other site data; Safari: Preferences > Privacy > Manage Website Data). Disabling non-essential cookies may limit some Site features.

7. Children’s Privacy

The Site is not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we learn we have collected information from a child under 13, we will delete it immediately. Parents/guardians who believe their child has shared information with us may contact brandy20250225@gmail.com to request deletion.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in laws, our business practices, or the Site’s features. When we make changes, we will:

• Update the “Last Updated” date at the top of the Policy;
• Post a notice on the Site’s homepage for 30 days (for material changes);
• Send an email to users who have opted in to marketing communications (for material changes).

We encourage you to review this Policy regularly to stay informed about how we protect your information. Your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your Personal Information, please contact us:

• Email: brandy20250225@gmail.com

We will respond to your inquiry within 5 business days.